Privacy Policy
Your privacy matters. At Fluentius, we are committed to protecting your personal data and being fully transparent about how it’s collected, used, and stored.
This Privacy Policy applies to all data collected through our website, application forms, email lists, and payment systems.
1) Who We Are
Fluentius is an online language coaching brand operated by:
Owner: Josip Cvrtila
Location: Zagreb, Croatia
Email: fluentius@fluentius.com
Legal Entity: Fluentius, obrt za poduku stranih jezika
Governing Law: Republic of Croatia & GDPR (EU)
2) What Data We Collect
We collect the following types of personal data when you use our site or apply to the Fluentius program:
A) Application Form Data
- Full name
- Email address
- Country of residence
- Age
- German language level
- Motivation for joining
- Any personal notes shared voluntarily
B) Email Subscriptions
- Email address
- First name
- Click and open activity (via MailerLite)
C) Payment Data
- Billing email
- Card details (handled securely via Stripe - we never store this directly)
- Invoice address (where applicable)
D) Site Analytics (via Webflow + Meta Pixel + Google Analytics)
- IP address (anonymized)
- Device/browser type
- Pages visited & duration
- Referral source
3) Why We Collect This Data
We collect your data to:
- Review your application and determine eligibility
- Deliver personalized coaching services
- Send onboarding and program-related emails
- Process payments and issue invoices
- Improve our content, marketing, and site performance
- Comply with EU tax and legal obligations
4) How We Store & Protect Your Data
All data is stored in GDPR-compliant systems:
- MailerLite: Email marketing & automation
- Stripe: Secure payments & invoicing
- Tally: Application form responses
- Webflow: Site usage analytics (non-personal)
We never sell or share your data with third parties for marketing purposes.
We limit access to your information only to those who need it to operate the program (Josip alone for now).
5) Your Rights Under GDPR
As an EU-based individual, you have the right to:
- Request access to the personal data we hold on you
- Request correction or deletion of your data
- Withdraw consent for marketing at any time
- Request data portability (in a structured format)
To exercise any of these rights, contact us at fluentius@fluentius.com.
6) Cookies & Tracking
We use basic cookies for performance tracking via:
- Webflow analytics
- Meta Pixel (to track ad performance)
- Google Analytics (for anonymous behavior insights)
You can manage cookie preferences in your browser settings or use tracking blockers. No sensitive personal data is tracked via cookies.
7) Email Communication
By applying to the Fluentius program or subscribing to our email list, you agree to receive:
- Application-related communication
- Confirmation and onboarding emails
- Fluentius tips and occasional offers (which you can opt out of)
You can unsubscribe at any time via the link at the bottom of every email.
8) Data Retention
We retain application data and email records for up to 2 years unless you request deletion sooner.
Payment and invoicing data may be stored for up to 10 years for legal compliance (EU law).
9) Third-Party Services We Use
Your data may be processed through the following platforms:
- MailerLite (email & automation)
- Stripe (payment processing)
- Tally (form handling)
- Zapier (workflow automation)
- Webflow (website hosting and analytics)
- Meta / Google (ad performance tracking)
All of these providers are GDPR-compliant and offer secure encryption and privacy controls.
10) Updates To This Policy
This Privacy Policy may be updated occasionally. Changes will be reflected with a new "Last Updated" date and shared via email when relevant.
11) Contact Us
For any questions or concerns about your privacy, contact:
Josip Cvrtila
Email: fluentius@fluentius.com
Zagreb, Croatia